Dart Development

DISTINCTIVE.

ATTENTION:

In light of the recent Covid-19 outbreak, Dart Development issued temporary guidelines for employees that may impact how our leasing and maintenance staff interacts with you and your staff. 

 

Effective immediately: 

Per CDC guidelines, all Dart Development staff will utilize social distancing procedures.  According to the CDC, social distancing is defined as "remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible." 

To assist our staff, all maintenance and work order requests will be prioritized as emergency/actionable or non-emergency/delayed response.  In an effort to keep you and your staff, as well as our maintenance team safe, all non-emergency requests will be delayed until such time as it is deemed safe for the work request to be completed.  This may result in a delay of days or even weeks before your request is acted upon.  Additionally, Dart will provide staff members appropriate protective gear, masks, face shields, rubber gloves etc., to wear when necessary while performing work requests in tenant spaces.  These articles are for our staff’s protection, as well as your own.

Dart Development

Examples of emergency/actionable requests:

  • Flooding due to a broken waterpipe, fire suppression or backed up sewer line
  • Fire
  • Electrical shorting or electrical equipment damage
  • Roof leak
  • No heat
  • Security breach (broken exterior window, broken door equipment, lock failure, door opener/closer failure)

 Examples of non-emergency/delayed response requests:

  • Light bulb replacement/fixture repair
  • Leaking faucet
  • Routine equipment maintenance
  • Door repairs that do not impact exterior security
  • Drywall repairs
  • Suspended ceiling repairs (unless safety is impacted)
  • Flooring repairs (unless safety is impacted)

Please keep in mind that these lists are not all inclusive; each repair request will be reviewed by management and categorized appropriately.  You will be informed of the status of your request once it has been reviewed.  

Please continue to utilize 1-888-DART-001.

Thank you for your patience and understanding while we work to ensure the safety of our tenants and employees.

 

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